How Can We Assist You?
Frequently Asked Questions
How do I care for my jewelry?
Please gently wipe it with a soft cotton cloth. Avoid using cleaning materials on the stones. A damp cloth can be used on the stones, but be sure to use a straight motion, rather than circular, when wiping down the piece of jewelry.
Take it off after applying cosmetics, perfume, hairspray, and other potentially corrosive substances. Additionally, to protect your bracelet, avoid wearing it while bathing, sleeping, or participating in sports activities.
Keep it in the box provided. Additionally, store it separately from other jewelry or hard objects to prevent damage.
How do I adjust the size of my bracelet or necklace?
By pulling the two knots at the end to adjust the size of bracelets.
How can I measure wrist size?
We will show you in detail how to measure your wrist size.
Will my GENASTO purchase arrive gift-wrapped?
All GENASTO purchases arrive in the GENASTO black box. And a Stone Instruction Manual and a Thank You Card will be included in your order.
May I return an customized item?
Unfortunately, customized items cannot be returned to GENASTO.