We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at info@genasto.com. Please note that all returns should be sent to the following address:
[Dalang Road, Longhua District, Shenzhen, China 518000]

Once your return request is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.

For any return-related questions, feel free to reach out to us at info@genasto.com.

Shipping Fees for Returns

• If the return is initiated by the consumer for reasons not related to the seller, the consumer is responsible for the return shipping cost. The exact fee will depend on the express company you select.
• If the return is due to our error (e.g., damaged or incorrect item received), you will not be required to bear the shipping fee.
  

Damages and Issues
Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue.

Exceptions / Non-returnable Items
The following items cannot be returned: perishable goods (e.g., food, flowers, plants), custom or personalized products, and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you are unsure whether your item is eligible for return, please contact us.
Please note that sale items and gift cards are non-returnable.

Exchanges
The quickest way to get a replacement is to return the original item. Once your return is approved, you can place a new order for the item you want.

European Union 14-Day Cooling Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As with all returns, the item must be in its original condition—unworn or unused, with tags and packaging intact—and you must provide proof of purchase.

Damages and Issues
Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue.

Exceptions / Non-returnable Items
The following items cannot be returned: perishable goods (e.g., food, flowers, plants), custom or personalized products, and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you are unsure whether your item is eligible for return, please contact us.
Please note that sale items and gift cards are non-returnable.

Exchanges
The quickest way to get a replacement is to return the original item. Once your return is approved, you can place a new order for the item you want.

European Union 14-Day Cooling Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As with all returns, the item must be in its original condition—unworn or unused, with tags and packaging intact—and you must provide proof of purchase.

Refunds
We will notify you once we receive and inspect your return, and let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Note that your bank or credit card company may require additional time to process and post the refund.
If you haven’t received your refund after 15 business days from our approval notification, please contact us at info@genasto.com.